It is required to have the following plugins/services in place in order to use this connection.
Fluent Support is a WordPress plugin that lets website owners provide customer support and manage support tickets on their WordPress websites. It includes features like email integration, a customizable support form, and a knowledge base to help customers find answers to common questions. The plugin is suitable for many businesses and is designed to be easy for customers and support teams. Its clean and intuitive interface makes it a popular choice for customer support management on WordPress websites.
Integrately is a software-as-a-service (SaaS) platform that allows users to automate tasks and processes by connecting different services and applications. Similar to Zapier, Integrately allows users to create "recipes" or "workflows" that specify a trigger (such as a new email being received) and an action (such as creating a new task in a project management app) to be taken when the trigger occurs. Integrately can automate many tasks, from simple one-step actions to complex multi-step processes, and supports integrations with many popular services and apps.