Arguments are specific pieces of information you can set within an action. They allow you to send over custom information based on your needs. For Flows automation, all of those will be available directly within the action step. If you are using "Webhooks" in combination with automation services such as Zapier, Pabbly Connect, or Make.com, the argument is the key/value pair within the body of the request. Within JSON strings, the key is the argument, and the value is the argument value (To learn more about the webhooks action parameters, please click here). All of the arguments are available within both the Webhooks and Flows Automations.
(Integer) The ticket id.
(Mixed) The user id or email of the agent that closes the ticket.
(Mixed) The internal note. Notes for admins to describe the reason for closing the ticket.
(String) Close silently. Choose yes if you want close ticket without triggering ticket closed actions. This prevents email notifications and other adjustments within Fluent Support.
WordPress action callback (Advanced)
(String) Register a custom WordPress hook callback. The value will be called as followed: do_action( $yourdefinedaction, $action_return_data, $request_data )
Flows or Webhooks?
While automating, it is crucial that you understand the difference between our Flows feature and Webhooks as it affects the way you work with our product. Below you will find further details of the core differences.
Can receive data from an external URL/API/Webhook to run multiple actions within our plugin (E.g., When a flow was executed, create a user, then the data to Zapier, take the response, and send an email).
Offers bidirectional connections (Can send AND receive data)